We love our VICIdial users! In fact, 80% of our clients use VICIdial and also love how easy it is to get started with Third Rock Telecom.

After you have signed up for VoIP through our portal by clicking GET VOIP and received an email confirmation from our system, you will then have everything you need to begin dialing and sending traffic. Please follow the steps below to setup Third Rock Telecom as your carrier. If this process is out of your area of expertise or out of your area of interest then please contact your VICIdial tech and direct them to this page.

STEP 4 - Reload Dialplan On Servers

Take all necessary measures to ensure that your system is protected from outside attacks. The safest way to accomplish this it to have an IP whitelist. Therefore, the only people (IP addresses) that have access to your dialer are those you give access to, such as your carrier, or the locations you will be monitoring and accessing the server. If you need help setting this up please reach out to us so we can guide you through the process.

With this being said, within our confirmation emails you will have the IP where to point traffic to. This IP needs to be whitelisted if this is the security protocol you have in place.

Open up you VICIdial web interface and login with your "6666" user.

Go to Admin > Carriers > Add A New Carrier

Unless you know what you're doing, make your carrier settings just like you see below. The settings are typed under the image for easy copy and paste.

Note: You will NOT be able to set the carrier to "Active" or select "0.0.0.0 (all servers)" until you click submit one time.

[ThirdRockTel]
disallow=all
allow=ulaw
type=friend
host=108.171.211.250
dtmfmode=rfc2833
context=trunkinbound

Dialplan Entry: (copy text below and paste in dialplan entry.)

Open up you VICIdial web interface and login with your "6666" user.

Go to Admin > Carriers > Add A New Carrier

Unless you know what you're doing, make your carrier settings just like you see below. The settings are typed under the image for easy copy and paste.

Whenever you make changes to your carriers or carrier settings you want to make sure you "reload dialplan" so the changes you made take immediate effect.

Go to Admin > System Settings (scroll about two thirds of the way down)

Set it to a "1" and click "submit" at the bottom of the page.

At this point, your carrier settings are set up properly and you should be able to start sending/receiving traffic. If you need any help with this process contact your VICIdial tech or direct them to this page. If you have any further questions about this process or how to set up a carrier to receive calls from our Voice Broadcasting software, please contact us at support(at)thirdrocktelecom.ca.

Once you've completed the steps above it's a good idea to shoot us an email anyhow so we can monitor the traffic and ensure everything is running smoothly.